PROTECTION OF PERSONAL DATA
IKOULA is concerned with the protection of personal data. Ikoula is committed to ensure the highest level of protection of your personal data in accordance with the "Computers and Liberty" law.
For information about the protection of personal data, you can also visit the site of the Commission Informatique et Liberté www.cnil.fr
Identity of the data controller
Personal data are collected by :
IKOULA headquarters: 175-177 rue d'Aguesseau, 92100 Boulogne-Billancourt
RCS Nanterre B 417 680 618
Purpose - exploitation of personal data
Management of your orders
Personal information and data are necessary for the management of your order and our trade relations. Such information and data are also kept for security purposes, in order to meet legal and regulatory obligations.
Personalization of our services
Personal information and data allow us to improve and to personalize the services that we offer and the information that we send you.
The information and IKOULA newsletters
To keep you informed of our latest news and advantages you can gain, you will receive offers from us by email. We measure the rate of opening of our sent mail in order to adapt it better to your needs. If you wish to not receive offers and IKOULA information, you can opt out when creating your account, or at any time by specifying it when going to "Personal Information" in My account section. According to the choices made during the creation or consultation of your account you will likely receive IKOULA offers.
For lack of selection and if you you are not opposed to this while creating your account, you may receive information about IKOULA news and newsletters about products similar to those you have already ordered or viewed on the IKOULA site.
Fight against fraud
In order to secure payments and deliveries and thus to assure you an optimal quality of service, the personal data collected on the site are also processed by IKOULA to determine the level of risk of fraud associated with each order and, if applicable , help to modulate the conditions of implementation thereof.
IKOULA may, based on the results of controls carried out on the orders, take security measures, more specifically ask for additional evidence. These measures will suspend the execution of the order and in fact cancel it, if the result of the analysis does not guarantee the safety of the order. The occurrence of an incident (payment failure because of fraudulent use of a payment method, shipping fraud, etc.) will result in the inclusion of data related to the order within the IKOULA alert file, which may lead IKOULA to carry out additional checks during next orders.
A any time during the risk analysis conducted by IKOULA, you can submit your comments. In addition, in accordance with the computer and liberty law of January 6, 1978, you have the right ' of access, rectification, deletion and objection by virtue of the law of January 6, 1978 related to l ' computing, files and liberties. In accordance with the existing regulations, your application must be signed and accompanied by a photocopy of an identity card bearing your signature and must specify the address to which we will send you the reply. To exercise your rights regarding the fight against fraud, just contact IKOULA: electronically at Ikoula@ikoula.Com or by mail at IKOULA, consumer service, 175-177 rue d'Aguesseau, 92100 Boulogne-Billancourt, by giving us your full name, e-mail address and your client reference.
The collected data on our site
We collect and process in particular your name, address, email address, password, phone number, IP address, data connections and navigation data, order history, products viewed, incidents of deliveries, complaints.
. The Site may also collect information about your visit, including the name of your Internet provider ' and of the ' IP used to access the Internet, the date and ' time of the ' access to the site, the pages that you have visited on the Site and the ' Internet address of the Website from which you came to our site. This information is intended for l ' analysis of tendencies and for l ' administration and l ' improvement of the Site.
The obligatory or optional character of the data is mentionned with an asterisk. Some data are collected automatically through your actions on the website.
We also measure the viewers; we measure for example the number of viewed pages, the number of visits to the site, as well as the visitor activity on the site and their frequency of return.
We collect the information that you provide to us especially when:
- you create your customer account 'My account'
- you make an order on our site
- you browse our site and see products
- you participate in a game or a contest
- you contact our Customer Service
Recipients of the data
The data collected on the IKOULA site is exclusively intended for IKOULA.
Your rights considering the Computer and Liberty law
In accordance with the Computer and Liberty law of 6 January 1978 amended by the law of 6 August 2004, you have ' the right of ' access, rectification and opposition to the your personal data. Just write to us online at Ikoula@ikoula.Com or by mail to IKOULA, Customer Service, 175-177 rue d'Aguesseau, 92100 Boulogne-Billancourt, and give us your full name, e-mail address and your client reference. In accordance with the existing regulations, your application must be signed and accompanied by a photocopy of an identity card bearing your signature and must specify the address to which we will send you the reply. A response will be sent within 2 months after receiving the request.
To exercise your rights regarding the fight against fraud, see before the fight against fraud clause.
Protection of personal information about childrenOur Site does not intentionally collect personal information about children.
The IKOULA cookies
At any time you can choose to disable these cookies. We inform you that if your browser is configured to disable cookies, you will not be able to perform d ' purchases or take advantage of essential features of our site, as for example to store items in your shopping cart.
Once you enter the IKOULA.com site, one or more cookies of partner companies (“third-party cookies”) is likely to be placed on your computer. These third-party cookies have the purpose to identify your areas of interest through the viewed or bought items on our website and to collect navigational data to customize the advertising offer addressed to you outside of the IKOULA.com site.
We inform you that IKOULA has no access and cannot practise any control to the third party cookies. However, we ensure that partner companies will handle the information collected on the IKOULA.com site exclusively for the needs of IKOULA, in compliance with the modified in January 6, 1978 law "Computer and Liberties" and will start applying updates of the appropriate measures for securing and protecting the privacy of data.
We inform you that you can refuse third-party cookies.
Most Web browsers accept cookies automatically, but you can change your browser settings so as to refuse their access to your computer if you want. If you choose to disable the cookies, you may not be able to fully experience the interactive features of this site or other Websites you visit.
For the purposes of payment, bank details are collected and stored by our provider payment PAYBOX Services Certified PCI - DSS. This procedure is an international security standard and its objectives are to ensure the confidentiality and integrity of data of cardholders, and thus to secure the protection of the card data and of the transactions.
To avoid re-filling your bank account details during your next order, you can choose, by checking the acceptance box provided for this purpose, that your credit card details are recorded online in your account in a secured way. You can consult the list of your cards saved (in hidden mode), but also delete all or part of its content, in the "Payment methods" part of the heading "My Account". In this case, your deleted cards will no longer appear in your online account or during future orders, but your bank details will remain preserved by our provider PAYBOX Services, within the necessary limits for the treatment of your orders and of their sequences (payment, warranty, dispute... …).
Changes to this privacy statementWe occasionally update this privacy statement. In this case, we also correct the date of "Last Update" at the top of the privacy statement. In case of substantial changes to this statement, we will inform you by placing a visible notice on the home page of the Website or by directly sending you a notification. We encourage you to regularly consult this privacy statement in order to stay informed about how we help you protect the personal information that we collect.
The on-going use of this service constitutes your agreement to this privacy statement and its updates.
Last updated: 02/10/2014