IKOULA’s level of service

  • Technical Support 24/7 in France

    Our technical teams are available 24 hours a day, 7 days a week.

  • Response in less than ONE hour

    Technical intervention time guarantee (GTI) of one hour by telephone and 24 hours by e-mail.

  • Dedicated and secured interfaces

    Customer interfaces are dedicated and secured to help you easily keep track on your billings, reports…

  • Hardware and components tested and certified

    All equipments and components sold have been tested and approved by our experts.

  • Hardware warranty

    Equipments are guaranteed during the whole time.

  • Proactive intervention

    Our technical teams operate as soon as a problem has been identified, even when you have not noticed it.

And more… Discover our advanced levels of service
Our valuesFrench web hoster, caring for environment, and supporting your projects
Les valeurs d'IKOULA
  • French web hoster

    French pioneer of web hosting, we advocate for a more responsible Cloud. You know where your data are, we promise there won’t be any surprise.


  • Eco-friendly

    We are aware of our responsibility regarding our planet. We work hard to reduce as much as possible our carbon footprint by using green energy.


  • Associative project support

    Because the notion of Caring is the first component of our DNA, it is very important for us to highlight and promote projects we like. Therefore, we created several years ago a dedicated program to reward dynamic, sustainable, innovating or educational initiatives.