Optimize your service management
Our teams are at your service to support you on a daily basis
Ikoula has always been committed to providing its customers with personalized support, whatever the circumstances. Our teams of experts are on hand 7 days a week to respond to all our customers' requests, whether it's the need for one-off help to update a service, right through to taking complete charge of their information system. That's why Ikoula offers different levels and services of support to best suit your needs.
Manage your infrastructure
Benefit from the expertise of our teams of experts dedicated to your outsourcing needs
Managed services is the key solution for guaranteeing the performance and security of your IT infrastructure at all times. By entrusting the management of your systems to experts, you can concentrate on your core business while benefiting from proactive monitoring, regular updates and responsive technical support.
Benefit from support in managing services
Call on the services of a dedicated Operational Account Manager
The Account Operations Manager (AOM) is your key contact to ensure the smooth running of our services and your company's satisfaction. His or her role is to supervise operations related to your account, ensuring the quality of services and effective coordination between the technical teams and your entire organisation.
Call our teams occasionally
Need a one-off job? We can do it!
If you need occasional help managing your services, you should know that you can command directly from your Extranet interface occasional support time services to help you with various day-to-day tasks.
3 different levels of support are available to meet all needs.