Operational Account Manager Service

Benefit from the personalized support of our Operational Account Managers

The Operational Account Manager (OAM) is a privileged contact helping you to manage your services. They provide assistance with each of your projects.

The OAM provides you with day-to-day support on issues such as following up your technical and commercial requests, your services and benefits in general, or your infrastructure upgrade requirements.

Ask our experts for advice

To optimize exchanges with your OAM, you will be given a dedicated email address and a direct contact number.
Need more information? Contact us!

Why

call on an OAM?

A single key contact

The OAM acts as the main interface between you and all the IKOULA teams. You know who to contact at all times, whatever your needs.

A global view of your services

The OAM has a global vision of your services, and is therefore able to ensure better monitoring of all your projects.

Follow-up and management of projects

At the meetings of the pilot committees, the OAM will review your situation and take an overall view of all the events and discussions that have taken place over the previous quarter.

Support in case of problems

The OAM will analyze all your requests to our support team, and ensure that the actions taken to resolve your problem are appropriate.

Continuous improvement

The OAM also has an important advisory role and will be a source of ideas to help you optimize your services.