Managed services
Managed services is a business, managed services is our business
Managed services involves outsourcing the management of all or part of your IT infrastructure to a specialist service provider.
This solution allows companies to concentrate on their core business while benefiting from in-depth technical expertise and ongoing monitoring. Whether it's for server administration, network maintenance, data security or user support, outsourcing ensures that your IT environment is optimized and reliable.
For medium-sized and large businesses, managed services represent a strategic lever for reducing operational costs, improving systems efficiency and guaranteeing business continuity. By choosing managed services, you gain access to cutting-edge skills, greater responsiveness and cutting-edge technologies, while controlling risks and increasing the security of your data.
Turn your IT into a real performance driver with efficient, proactive outsourced management.
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Ikoula adapts to the needs of all businesses
and offers them all the know-how of its teams of experts at the service of their information systems.
Complete managed services
If you want to entrust your entire IS to our experts, it's possible! Ikoula's Platinum package guarantees complete outsourcing of your information systems to a team of experts in a secure environment. This allows you to concentrate solely on your business applications and your core business.
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Co-management
Aware that needs and constraints differ from one company to another, Ikoula is also able to adapt to a set of procedures specific to your infrastructure or applications. So, with the Gold service level, you remain the administrator of your environment and entrust only part of your information system to the Ikoula teams, who will follow your monitoring preferences and requests in accordance with your procedures.
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General monitoring
If you simply want a global supervision layer for your services, the SILVER level is for you. It allows you to monitor the use of hardware resources, while leaving you in control of your IS.
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Punctual support services
Because sometimes you just need a helping hand for a very specific operation, Ikoula also offers you one-off support services to help you with your day-to-day management. There are 3 levels of support - level 1 (intervention on hardware), level 2 (system administration) and level 3 (complex administration) - and you are free to call on the Ikoula teams on an hourly basis, the rate for which varies according to the level of manpower.
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Dedicated one-to-one support: the Operational Account Manager
If you're looking for more customized support in managing your services, then the OAM service will meet your expectations. Our Operational Account Managers are your dedicated contacts at Ikoula for all your services, whatever they may be.
Discover the Operational Account Manager service