Managed Application
Outsourcing

Choosing the right level of service Frequently asked questions

What is the point of Managed Application Outsourcing?

Managed Application Outsourcing allows you to entrust the maintenance of your machines to professionals in the sector who perfectly master the various issues related to web hosting.

To choose Managed Application Outsourcing is to choose:
• Peace of mind: If necessary, our teams of experts on site intervene automatically. This allows you to keep your platform available and prevent downtime. You can refocus on your core business.
• Security: Our experts are familiar with the security issues that may affect our business and are best placed to provide you with maximum security.
• Information: You can follow the status of your infrastructure in real time thanks to our secure Extranet. You can also track the performance of your platform based on your KPIs.

What does a Managed Application Outsourcing service include?

1. Monitoring (Zabbix tool):
• Liberty level: Monitoring, know the physical or virtual server status (“up” or “down”) and check certain network ports.
• PRIME level: Standard monitoring, a Zabbix monitoring tool agent is installed on your server. Like a probe, it takes accurate readings, checks the status of system resources (RAM, CPU, disk, network, etc.) and services (https, web, search, bdd, etc.).
• Business and First level: Advanced monitoring, custom probes are installed on your platform, they check the availability but also the quality of your resources (Eg response time of a server). For example, on a web platform we check the response time of a home page. These measures are recorded and compared to identify service impairments. Beyond a certain threshold alerts are sent, and human intervention is necessary. These interventions may be provided for in a book of procedures.
2. Backup/ restoring:
• Liberty and Prime level: Available as an option
• Business and First level: Included, a backup must be externalised (different from a Snapshot), it includes a copy of all the resources needed for restoring (system + databases).
3. System Management: There are 2 levels of system management available at Ikoula.
• Section A: actions to maintain the availability of services according to a procedure book
• Section B: defines the human time necessary for the daily management of FP (security update, software)

Are there different types of Managed Application Outsourcing?

We offer 4 different levels of outsourcing:

• LIBERTY level: includes monitoring of your infrastructure
• PRIME level: in addition to the LIBERTY level, includes standard monitoring of your platforms
• BUSINESS Level: in addition to the PRIME level, includes advanced monitoring, backup/ restoring and Section A system management.
• FIRST level: in addition to the BUSINESS level, includes Section B system management
“Shared Outsourcing” option: the client acts during the day, and Ikoula ensures the availability of the service during non-business hours

Monitoring my platforms from the Extranet

To support the Managed Application Outsourcing of your platforms, Ikoula provides various reporting and supervision tools available from a single and secure web interface.
With the Extranet, you have all the information you need to manage your platforms:

• Monitoring
• Dashboard
• Follow-up of major indicators
• Reporting

Advantages of the Ikoula Extranet:

• Secure web interface with monitoring dashboards.
• Intervention report, advice, and identification of needs.
• Annual satisfaction report and objectives guidance.
• Supervision of services and specific monitoring.