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Outsourcing is a business, outsourcing is our business

Entrust the management of your infrastructures to experts, and free yourself from technical problems
Because managing an infrastructure on a daily basis requires solid expertise and constant attention, choosing to outsource technical maintenance can be a winning choice for your company.Monitoring, supervision, management, reporting, technical interventions, or daily support to create and model the infrastructure according to your needs and objectives, are all tasks that can be entrusted to a managed services provider, and thus allow you to better control your costs and refocus on your core business.
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Examples of infrastructuresmanaged by IKOULA Managed Services
WEB & BDD(separated without redundancy)
Perfect for non-critical sites which do, however, need a certain amount of computing power.
WEB & BDD(with redundancy)
Suitable for high stakes and/or critical sites requiring high availability / redundancy
WEB & BDD(separated with redundancy)
Corresponds to the hosting of highly-sensitive data, in accordance with the Security Assurance Plan (PAS) of large organisations.
WEB, LOAD BALANCING,
STORAGE & BDD (all with redundancy)Aimed at highly-sensitive sites requiring high availability / end-to-end redundancy, and supporting strong and punctual scale-ups.
Discover the different levels of IKOULA outsourcingSeveral levels of service for your infrastructures
Outsourcing LIBERTY LEVEL![]() and Hardware Guarantee OFFERContact us | Outsourcing PRIME LEVEL![]() + Supervision and AuditContact us | Outsourcing BUSINESS LEVEL![]() + Personalisation of Procedures and Supervision + BackupContact us | Outsourcing FIRST LEVEL![]() + Complete Managed Services consulting, development, rechnical management, etc.)Contact us |
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Support
Personalised support and advice | Team of commercial engineers | Dedicated commercial engineer | Dedicated commercial engineer. Dedicated technical expert optional | Dedicated commercial engineer and technical expert |
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Dedicated project manager for consulting, monitoring and construction of platforms | Option | Option |
Assistance
Dedicated and secure customer interfaces (invoicing, statistics, reports, etc.) | ||||
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Provision of operational and incident reports | ||||
Technical support via email | 24/7 | 24/7 | 24/7 | 24/7 |
Technical support via telephone | 9 a.m. - 7 p.m. 24/7 optional | 9 a.m. - 7 p.m. 24/7 optional | 9 a.m. - 7 p.m. 24/7 optional | 24/7 |
On-site presence | 24/7 | 24/7 | 24/7 | 24/7 |
Technical response time guarantee window | 9 a.m. - 7 p.m. | 24/7 | 24/7 | 24/7 |
Response procedures customised by the customer | ||||
Monthly time allocated to customer requests excluding services already included (current operations and incident management) | 3 hours per server | |||
Technical response time guarantee (RTG) by email | 24 hours | 12 hours | 4 hours | 2 hours |
Technical response time guarantee (RTG) by phone | 1 hour | 30 min | 15 min | 15 min |
Proactive response time guarantee after finding the problem | under 4 hours | under 2 hours | under 1 hour | under 30 min |
Direct link with a qualified contact in the Data Center (no outsourced hotline!) | ||||
Ticket resolution via email by qualified personnel (Support Technician, Support Engineer, R&D) |
Hardware
Definition of the architecture most adapted to your needs | ||||
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Proactive proposal for the development of your infrastructures | ||||
Hardware and components tested and certified by IKOULA | ||||
Hardware warranty for the duration of the service | ||||
Guaranteed replacement time (Hardware GRT) | under 24 hours | under 4 hours | under 4 hours | under 4 hours |
System administration
Full system administration support (web and database, only the application is not administered) | Root / Administrator access given to the customer | Root / Administrator access given to the customer | Root / Administrator access given to the customer | |
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Access management support and assignment of restricted user rights to update server data |
Supervision
System supervision (CPU, RAM, hard disk, etc.), monthly report via email. | ||||
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Component and service monitoring via email | ||||
Customising of the monitoring procedure (items, thresholds and alert levels, subject to validation) | ||||
Alert management support | Procedure booklet written by the customer and set up by IKOULA | Procedure booklet written with the customer and set up by IKOULA | ||
Scalability management (finding and proposing an adequate solution) |
Backup
Backup | Option | Option | ||
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Backup space | Option | Option | 40 Gb included Extra size option | 40 Gb included Extra size option |
Definition of the backup policy | By the customer | By the customer | By the customer | By the customer |
Performing backups on removable media and archiving | Option | Option | Option | Option |
Restoring backups in case of crash (system or hardware) | By the customer via the web interface | By the customer via the web interface | By the customer via the web interface | By IKOULA in cooperation with the customer |
Online database backup | MySQL and SQLServer Option | MySQL and SQLServer Option | MySQL and SQLServer Option | MySQL and SQLServer Option |
Security
Monthly full security audit - OpenVAS | ||||
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Optimisation of server security after security audit | Option | |||
Application of customer-validated security updates | Option | |||
Firewall security policy management support | Option | Option | Option |
Networks
Network supervision | 24/7 | 24/7 | 24/7 | 24/7 |
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Network Availability / Connectivity Guarantee Rate | 99.90% | 99.95% | 99.95% | 99.95% |
Our commitments
Availability rate not met* | 5 penalty points per finding | 5 penalty points per finding | 5 penalty points per finding | |
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RTG not met* | 1 point for every 1/2 hour of overrun | |||
GTR not met* | 1 point for every 1/4 hour of overrun | |||
Compliance with the dates on which the operating reports are made available* | 1 point per date not met |
They’ve put their trust in us

MKB Prod
Taking on the daily management of domain names on behalf of our own customers was a complex and time-consuming task, which distracted us from our core business. By opting for IKOULA's managed services, we have been able to refocus on the essentials, relying on the vigilance and responsiveness of their teams.
www.mkbprod.com
MICROLOGICIEL
As a SaaS software solution provider, we need to have a secure infrastructure that is free from vulnerabilities. IKOULA's managed services teams have helped us create and implement an infrastructure with the architecture that meets our needs, and manage it on a daily basis, so that we can focus on our customers.
www.micrologiciel.com
INDEXEL
We are an editorial and digital agency. It is important for us to be able to rely on a hosting provider capable of supporting high peak loads. Entrusting experts with the total management of our information systems to avoid security breaches therefore saves us both peace of mind and time.
www.indexel.com
CHANNELBP
ChannelBP is a reference magazine in the world of B2B IT channels, aimed at all decision-makers in the sector. It was therefore unthinkable to have a site at the mercy of security breaches, or unable to support high traffic. Choosing IKOULA for the hosting and outsourcing of our site, as well as sites peripheral to our activity, guarantees a continuity of our activity, and allows the editorial staff to free up the time necessary for the creation of reports, without having to worry about the technical side of things.
www.channelbp.com
ADELE.ORG
ADELE.ORG is a platform dedicated to searching for accommodation in student or university residences. Due to its activity, the site experiences peaks of activity several times a year, and had to find a host capable of guaranteeing it a seamless operation of the platform, while allowing it to evolve quickly in the event of a load increase. The expertise of IKOULA's teams reassures us, and ensures that students and young workers, as well as our employees managing leases, have an optimal platform.
www.adele.orgNeed something else? Discover our managed services solutions
Choosing the right level of service Frequently asked questions
- Why should I use managed services for my infrastructures?
- Opting for managed services allows you to entrust the maintenance of your machines to professionals, who have a perfect command of the various issues in the sector.
- Choosing managed services means choosing:
- Peace of mind: opting for outsourcing allows you to be informed in real time of the status of your infrastructures via our secure Extranet. If necessary, our teams of experts - based within our data centres - can respond automatically. So no need for you to worry! You can refocus on your core business!
- Security: because the security of IT systems is our priority, our teams follow a very strict daily monitoring protocol, which allows them to identify potential vulnerabilities and correct them as quickly as possible. The following is included in this protocol:
- Thorough monitoring, with verification of recognised sources (operating system sites, such as Debian or Centos, but also ssites such as ANSSI, Zataz or NVD)
- An update of internal information databases, listing application information (names and versions concerned) but also customer documentation, with explanations of weaknesses found and corrective measures taken (available via each customer's Extranet.)
- Direct communication with customers according to the criticality of the identified vulnerabilities, to plan the operations to be carried out
- Control: from IKOULA's secure Extranet, you can monitor the performance of your platform according to your KPIs. Our teams will also support you to adjust and adapt your infrastructures in line with the development of your company, while controlling your costs.
- What do managed services at IKOULA entail in practice?
- Because each company has its own infrastructure and different needs, IKOULA offers 4 distinct levels of managed services: LIBERTY, PRIME, BUSINESS & FIRST. Each service level follows 3 main axes: monitoring, backup/restoration and system management.
- Monitoring (Zabbix tool):
- LIBERTY Level: Monitoring of the physical or virtual server status (“up” or “down”) and check certain network ports.
- PRIME Level Monitoring standard via Zabbix. This tool takes accurate readings, and checks the status of system resources (RAM, CPU, disk, network, etc.) and services (https, web, search, bdd, etc.).
- BUSINESS and FIRST level: Advanced monitoring with customised probes, to check both the availability and the consumption of resources. For example, on a web platform we check the response time of a home page. These measures are recorded and compared to identify service impairments. Beyond a certain threshold alerts are sent, and human intervention is necessary. These interventions can be planned in advance in a procedure booklet.
- Backup / restoring:
- LIBERTY and PRIME Level: Available as an option
- BUSINESS Level: the customer retains full power over backup and restores. IKOULA remains available if necessary to advise the customer on the tools to be implemented.
- FIRST Level: IKOULA teams manage backup and restore on behalf of the customer according to established criteria. The customer cannot modify or restore an item without first going through the managed service. The presence of a firewall is also mandatory.
- The management system:
- LIBERTY Level: includes monitoring of your infrastructure and certain network ports
- PRIME Level: in addition to the LIBERTY level, includes the monitoring system of your platforms (CPU, RAM, hard disk, etc.)
- BUSINESS Level: in addition to the PRIME Level, includes advanced and personalised monitoring, backup/restoration and actions to maintain the availability of services, according to a procedure manual defined by the customer in advance
- FIRST Level: in addition to the BUSINESS Level, this defines the human time required to manage the platform on a daily basis (security update, software)
- How can your platforms be supervised remotely?
- To support the managed services running your platforms, IKOULA provides you with various reporting and supervision tools, accessible from a single, secure web interface, called the Extranet. With the Extranet, you have all the information you need to manage your platforms:
- Supervision of systems and services
- Monitoring dashboards
- Follow-up of major indicators
- Response reports
- Annual review, identification of potential new needs, definition of major orientations
- Are all applications supported by managed services teams?
- As experts, IKOULA's teams master many applications, including the following (non-exhaustive list)
- Linux:
- Web services (Apache, Nginx, lighttpd, NodeJS, Haproxy, Varnish, Tomcat, PHP - FPM & module , Plesk, etc.)
- Databases (MySQL - alone or replication, MariaDB - alone or replication, Postgres - alone or replication, MongoDB - alone or replication, SQlite, etc.)
- Applications (Docker, Supervisor, Bascule, CoroSync, etc.)
- Windows:
- Web services (IIS, Apache, Nginx, PHP - FPM & module, Plesk, etc.)
- Databases (Microsoft SQL Server - alone or replication, MySQL - alone or replication, MariaDB - alone or replication, Postgres - alone or replication, etc.)
- Linux:
- Why choose IKOULA ?
- Choosing IKOULA for managed services brings certain advantages:
- Supervision is fully customisable:
- “made in IKOULA” templates can be applied, with the modification of the thresholds
- web scenarios can be created and monitored, based on the return code, the search for text in the page and the response time
- specific elements of supervision can be created, in collaboration with IKOULA teams
- intervention procedures in the event of alerts can also be put in place
- Backups are the subject of particular attention:
- they can be customised (schedule, periodicity and backup method used: file copy, dump, etc.)
- they are by default located on a remote site, for example, if your infrastructure is located in our IKDC1 data centre, the backup will automatically be located on our 2nd IKDC2 data centre, and vice versa)
- There are several PRA options, it is possible to fully replicate the main platform, or to have a lesser platform with degraded operation.
- Supervision is fully customisable:
- What concrete actions can be carried out by IKOULA's managed services teams?
- It all depends on the level of service chosen and the company's objectives/needs. We can mention for example:
- The creation of a VirtualHost (web configuration, database with its user, SFTP user, etc.).
- Analysis and implementation of specific configurations according to the customer's needs (redirection, URL rewriting, caching, etc.)
- Monitoring updates and security vulnerabilities of servers and applications, with analysis and proposal of solutions to the customer, then applying patches in agreement with the customer.
- Monitoring of the platform, with advice on its evolution. A steering committee can even be set up, whether in conf-call or even on site.
- Daily monitoring of platform backups, with automatic error correction (upgrades, etc.). The important thing is to ALWAYS have a functional backup!