GENERAL TERMS AND CONDITIONS OF USE

Summary

  1. ARTICLE 1. OBJECT
  2. ARTICLE 2. SUBSCRIPTION TO SERVICES
  3. ARTICLE 3. LIABILITY
  4. ARTICLE 4. FINANCIAL TERMS AND CONDITIONS OF SERVICES
  5. ARTICLE 5. PERSONAL DATA
  6. ARTICLE 6. COMPLAINT PROCESS
  7. ARTICLE 7. INTELLECTUAL PROPERTY
  8. ARTICLE 8. MISCELLANEOUS
  9. ARTICLE 9. APPLICABLE LAW - DISPUTES

ARTICLE 1. OBJECT

These General Terms and Conditions of Use (hereinafter referred to as the ‘General Terms and Conditions’ or the ‘General Terms and Conditions of Use’) are intended to define the conditions under which persons who connect (the ‘Users’) to the IKOULA website https://www.ikoula.com (the ’Website') are authorized to use it.

Any access to the Website and/or use of the Website by Users implies full and complete acceptance of these General Terms and Conditions of Use.

IKOULA reserves the right to modify these Terms and Conditions at any time. It is the User's responsibility to consult these Terms and Conditions regularly: only the latest version online shall be binding between the User and IKOULA with regard to the use of the Website.

ARTICLE 2. SUBSCRIPTION TO SERVICES

The purpose of the Website is to enable Users who so wish to discover the services marketed by IKOULA (the ‘Services’) and to subscribe to said Services by accepting the associated contractual Terms and Conditions.

ARTICLE 3. LIABILITY

IKOULA reserves the right to suspend access to the Website, in particular to carry out updates and maintenance operations.

Despite the efforts and care taken by the IKOULA team, the User is advised that the information on the Website is for informational purposes only and must be confirmed by the IKOULA team: only the prices, information and technical features, in particular, provided for in the contract concluded between the User and IKOULA shall be binding on the Parties, under the terms of the contract concluded.

IKOULA shall in no event be held liable for any content and/or links to third-party websites/content, as IKOULA has no control over such content and websites.

ARTICLE 4. FINANCIAL TERMS AND CONDITIONS OF SERVICES

Consultation of the Website is free of charge, it being specified that the User shall bear the costs incurred in connecting to it. If the User wishes to benefit from the Services marketed by IKOULA, the User shall enter into a contract with IKOULA by following the purchase process on the Website relating to the Service to which they subscribe.

ARTICLE 5. PERSONAL DATA

Personal data provided by the User when using the Website is subject to processing. For more information about the processing carried out by IKOULA and your rights, please consult the Privacy Policy.

ARTICLE 6. COMPLAINT PROCESS

In accordance with Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19 October 2022 on a Single Market for Digital Services and amending Directive 2000/31/EC (Digital Services Act), the User is informed that he or she may lodge a complaint regarding content hosted by IKOULA by writing to [email protected] or by submitting a request using the form provided for this purpose, available here: https://www.ikoula.com/en/report_form. IKOULA will review the complaint and, if it is admissible, will take the legal measures it is required to take.

Any complaints regarding IKOULA's services may be addressed to:

  • 1st recourse, to IKOULA Customer Service, by any means available (by email: [email protected], by post to: IKOULA – Customer Service – 2 cité Paradis – 75010 PARIS; or by telephone: +33 1 84 01 02 50),
  • As a second recourse, when the User is recognized as a Consumer within the meaning of the provisions of the Consumer Code, if the User has followed the first recourse and has not received a response within thirty (30) calendar days of receipt of their complaint or if they are not satisfied with the response provided by Customer Service, the User may refer the matter directly and free of charge to the Electronic Communications Mediator (AMCE) using the following contact details and procedures:

ARTICLE 7. INTELLECTUAL PROPERTY

The Website is the exclusive property of IKOULA.

IKOULA is also and notably the owner of the software, texts, images and illustrations, whether animated or not, photographs, sounds, know-how, videos, downloadable documents, the structure of the Website and all other elements comprising the Website (hereinafter referred to as the ‘Content Belonging to IKOULA’).

IKOULA grants all Users a personal, temporary, non-exclusive and non-transferable right to view the Content Belonging to IKOULA and the Website solely for the purposes and within the strict limits of viewing the Website. This right does not entail any transfer of intellectual property rights of any kind: any reproduction, even partial, of the Website or of any Content Belonging to IKOULA is prohibited without the prior, express and written authorisation of IKOULA.

ARTICLE 8. MISCELLANEOUS

8.1 If any provision of the General Terms and Conditions is found to be invalid under any applicable law or by a final court decision, such provision shall be deemed null and void, without affecting the validity of the remaining provisions of the General Terms and Conditions.

8.2 The fact that one of the Parties does not invoke or delays invoking the application of a clause of the General Terms and Conditions shall not be interpreted as a waiver of the right to invoke that clause in the future.

8.3 The titles of the articles in these General Terms and Conditions are purely indicative and shall in no way determine their meaning or interpretation.

ARTICLE 9. APPLICABLE LAW - DISPUTES

These General Terms and Conditions are subject to French law.

In the event of a complaint or dispute, you may contact IKOULA at the following address:

IKOULA
2, cité Paradis
75010 Paris (France)
Phone: +33 1 84 01 02 50
Email : [email protected]

If the parties fail to reach an agreement, and subject to applicable legal provisions, the dispute shall be submitted to the competent court of IKOULA's registered office.