Ikoula managed services: Outsourcing
Managing your IT with IKOULA Managed Services
A managed service involves taking over the remote management of an IT platform on behalf of a company. This service is aimed at small and medium-sized businesses as well as large companies, whatever its sector of business.
Our competitive Managed Services offer
In concrete terms, our services include day-to-day support for our customers in managing their IT infrastructure and ensuring its supervision and monitoring. Whether it's helping you adapt your tools to your ever-changing needs, monitoring the smooth running of all processes or intervening in an emergency to repair a fault or replace equipment, IKOULA does it all. Our aim is to simplify your work by taking over your IT management tasks and, above all, by identifying potential faults in good time.
As the needs of each company are different and specific according to their size and sector of activity, we have divided our offer into three levels:
SILVER, GOLD, PLATINUM Our proactive approach is reflected and guaranteed in all our packages,
as is access to our managed services experts.
SILVER: general monitoring including customer and hardware support
The SILVER offer guarantees proactive intervention after detection of an anomaly, as well as hardware replacement within 12 hours.
But the primary advantages are regular monitoring, including a monthly hardware and security audit with e-mail reporting.
GOLD: a customized co-management package tailored to your processes
With the GOLD offer, intervention procedures can be customized. These are also greatly accelerated as we guarantee a response and intervention within 4 hours by e-mail and within 15 minutes by telephone.
Customization also extends to the monitoring procedures, and you as the customer are involved in creating the specifications.
PLATINUM: The most comprehensive managed services offer
With the PLATINUM offer, you can be sure that our teams will take full responsibility for the administration of your system, from consultancy to technical management, including the implementation of upgrades. Everything is included, and all services are customizable. In addition, PLATINUM customers benefit from our total proactivity as we always offer solutions to develop your infrastructure according to your needs.