Outsourcing BUSINESS level
Personalize with our teams your intervention and monitoring proceduresTo free itself from technical constraints and benefit from the support of experts, IKOULA offers companies a complete outsourcing offer, divided into 4 service levels according to the type of infrastructure and the needs encountered.
The BUSINESS level is the third level of outsourcing service from IKOULA, and offers customer support, equipment warranty, supervision, infrastructure audit, but also customization of procedures and backup. A commercial engineer is dedicated to infrastructure management, and can optionally be accompanied by a technical expert. He supports the customer day after day and helps him create and personalize intervention and monitoring procedures (items, thresholds and alert levels, etc.) using personalized probes, according to the specific needs of the company. 100 GB of backup are also included in this level of service, leaving the company full powers over the backup and restoration processes to be implemented.
With the BUSINESS level, companies also benefit from the IKOULA advantages, namely multilingual teams, present within the datacenters, and available 24/7 by email or phone for any questions.