Outsourcing PRIME level
Outsource the supervision and monitoring of your infrastructuresTo free itself from technical constraints and benefit from the support of experts, IKOULA offers companies a complete outsourcing offer, divided into 4 service levels according to the type of infrastructure and the needs encountered.
The PRIME level is the 2nd level of IKOULA outsourcing service, and offers in addition to customer support and IKOULA's own hardware warranty, supervision and audit of the infrastructure. Thanks to the support of a dedicated sales engineer, companies subscribing to this level of service can benefit from system supervision (CPU, RAM, hard drive, etc.) and services (HTTPS, Database, etc.) performed with the Zabbix tool. , followed by monthly reporting. The components are also monitored, while a security audit is carried out every month.
With the PRIME level, companies also benefit from the IKOULA advantages, namely multilingual teams, present within the datacenters, and available 24/7 by email or by phone for any questions.