Zimbra COLLABORATION NETWORK
EDITION

Your questions about Zimbra

What is Zimbra?

Zimbra is a collaborative suite designed especially for businesses, including messaging, internal chat, document sharing tool and office software. Easy to use, Zimbra allows you to synchronize all your accounts with your mobile devices, and to access all of your documents from an email client or from Webmail.

Why choose Zimbra?

Zimbra Email and Business Collaboration Suite brings all of the calendar, file sharing and emailing tools and software essential to today's businesses in one place. Open-source, Zimbra offers a wide choice of features, compatible with all operating systems and can be personalized according to the choices and habits of each employee. Third parties such as Slack, Zoom or Dropbox can be integrated, while billing is done per consumption, for a controlled budget. Zimbra therefore knows how to adapt to all professional activities and all budgets.

Zimbra relies on the reliability of IKOULA's infrastructures and is hosted in France, in order to guarantee companies data protected by European and French laws.

How to use Zimbra?

To use Zimbra, all you need to do is create a Zimbra email account. Go to your IKOULA customer account or register on https://commande.ikoula.com. Select the "manage domains" menu to add the domain of your future email address, then once this domain has been created by selecting "add domain", click on "new account" and follow the procedure for creating an email account.

Then, you can customize your Zimbra account according to your needs and objectives, configure your calendar, import your professional contacts, or even create your shared folders and documents.

How to block an email address on Zimbra?

To block an email address from your Zimbra email account, simply go to the "Preferences" tab, then click on the "Mail" tab. Once here, go to the "Spam Options" section, then enter the email address you want to block. Then all you have to do is click on "Add" then on "Save" at the top left, to validate the request.

How to archive your emails on Zimbra?

Your Zimbra email account may have a maximum storage size, and require archiving after a certain retention period of emails in order to stay below the allowed quota, and thus free up storage space. To do this, you can delete unnecessary emails, or save and archive these messages offline in a local folder on your own workstation. To do this, create a sub-folder in the “Local Folder” part of the general menu of your messaging system, and simply drag the emails and the complete folders to archive. Messages archived in this way are no longer accessible from Zimbra servers and can only be accessed from your local workstation.

A backup of Zimbra accounts and their content is performed automatically every 24 hours by IKOULA. The restoration of the elements from this backup will be subject to invoicing according to the rates in force.

How do I log into Zimbra?

There are two ways to connect to your Zimbra collaborative and messaging suite. One, from the Zimbra interface, where you need to enter your work email address as well as your current password. The other way is to log in from your Webmail accessible from all Internet browsers. From there you will also need to enter your professional email address and password to access your email as well as all of your documents and files saved using the collaborative suite.

How do I create an account on Zimbra?

To create a new Zimbra account and therefore a new mailbox for one of your employees, for example, simply go to your IKOULA customer account or register on https://commande.ikoula.com .Beforehand, make sure you have added a domain to your customer account, by selecting the "Manage domains" menu from the main menu.

Select the domain for which you want to create a Zimbra account, then click on "New Account", and fill in the requested fields. Your new Zimbra account will then appear in the list of available accounts, and can be modified or deleted using the control buttons available at the end of each line.

How to print an email in Zimbra?

To print an email in Zimbra, several solutions are possible. You can select the desired email, then right-click with your mouse to open a new tab with a preview of the email, as well as a control panel to choose your printer.

Always by selecting the desired email beforehand, you can print it quickly by simply clicking on the "Actions" button or by using the shortcut "p" on your keyboard

How do I recover my Zimbra password?

If a user enters the wrong password 5 times within 30 minutes, the account will be locked for 30 minutes.
To recover your password, you must click on "forgot password" in order to obtain a link to reset the password.

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