Outsourcing FIRST level
Entrust the complete management of your machines to expertsTo free itself from technical constraints and benefit from the support of experts, IKOULA offers companies a complete outsourcing offer, divided into 4 service levels according to the type of infrastructure and the needs encountered.
The FIRST level is the 4th level of IKOULA outsourcing service and the most complete. Thanks to him, the company entrusts the management of its infrastructure in full, and can thus refocus on its core business, while controlling its costs. With this level of service, and via precise specifications, IKOULA offers companies, among other things, customer support at all times with the support of a dedicated sales engineer and technical expert, as well as full support for the system administration part, system, network and hardware supervision with reports, management of alerts and interventions, but also backups and restorations. The outsourcing teams also remain proactive and proactive in the development of infrastructure and equipment.
With the FIRST level, companies also benefit from the IKOULA advantages, namely multilingual teams, present within the datacenters, and available 24/7 by email or by phone for any questions.